First Name:

Dealership/Company:

Email:

Phone:

Phone sales training and the name Dealer Synergy are synonymous. We are pioneers in the area of phone sales training for internet, BDC, and showroom. Our secret is in not only teaching how and what to do but more importantly why you need to do it.  Dealer Synergy’s industry leading processes give you the edge on your competition.   Dealer Synergy has processes you can use to increase your revenue. Our staff will provide all the materials you need, configure your tools and train your staff.  Whether you’re starting a new BDC or improving an existing one, Dealer Synergy is the number choice in the industry for phone sales.

Dealer Synergy is first and foremost a training company.  Our trainers are our experts in the field of phone sales, with extensive dealership experience as BDC and Internet Directors.  Our trainers are also our senior managers.  We provide the most intensive and information rich internet phone training available. We recognize that the phone is perhaps the greatest weapon a coordinator or salesperson has in their arsenal. We teach our clients the science and psychology of the phone call and most importantly, how to use the phone to set appointments and get referrals.  Some of the areas covered include the science of communication, using the right words, effective listening, cadence, escalation, communication and decision making, psychology, behavioral types, overcoming call reluctance, and of course phone process.

Dealer Synergy’s industry best process gives your staff the tools they need to set more appointments.  The 10 step process is utilized for the first phone contact with customers and is designed to engage the customer, identify their needs, meet and exceed their expectations and set an appointment that leads to a successful sales presentation.  Dealer Synergy will train your staff to be masters of the process of setting appointments.

Our follow up process has been described as relentless.  The combination of daily automated emails, phone scripts and voicemails is designed to create customer contact.  Remember if you’re not contacting your customer, someone else is!  We load our follow up processes into your ILM or CRM and train your staff to execute it routinely, giving your dealership a crucial advantage over your competitors.

Dealer Synergy provides a library of over 60 voicemail scripts to create a consistent message to your customers, then drill and train your staff how to deliver these messages effectively.  Considering 85% of the time you will get a customer’s voicemail, “giving good voicemail” is critical to your success.  We also cover scripts for follow up after the appointment is set.  These include missed appointment, appointment follow up, manager introduction, and appointment confirmation.   

Your customers have expectation and objections. Dealer Synergy will provide you with a matrix of powerful rebuttals to help overcome the appointment objections you will encounter while exceeding customer expectations. Some of the areas covered include listening skills, overcoming objections - what not to do, handling objections with rebuttals, the top 5 customer objections, other situational objections and how to handle them and when to TO.