Dealer Synergy and Sean V. Bradley Articles and Interviews

Support

Dealer Synergy staff are always there for you!  Contact our analysts for your daily support needs, or speak to our technology specialists, trainers and managers.  Dealer Synergy staff are available by telephone, email and instant messaging to answer your questions at all times. All of our clients receive unlimited support from Dealer Synergy’s staff.  Our analysts and tech specialists are available for you when you need them.  In addition our managers and directors are equally accessible to our clients. Get the answers when you need them.

Phone

Call our offices or cell phones anytime to reach our analysts and managers.


Email / IM

We monitor our emails to provide you with prompt responses. All Dealer Synergy staff are available on AIM and other IM services. Dealer Synergy is streaming live from all social networks. Find us on Twitter and  We’ll tweet back!


On Site

Support clients receive quarterly refresher training on site with Dealer Synergy Trainers


Installation/Implementation

Your Implementation plan will be based on dealer submitted information and feedback. Evaluation of the following:

Products

  • Physical plant
  • Computer and telephony hardware
  • Software
  • Website
  • CRM/ILM (templates, tool setup, and current usage)
  • Call monitoring, if any

People

  • Current Internet Department personnel (if any)
  • Projected departmental needs
  • Current staff suitability

Promotions

  • Current lead source providers
  • SEO (if any)
  • Special Finance (if any)
  • Current value package (if any)
  • SEM (if any)

Process

  • Current process (if any)
 Completed Dealer Synergy internal start up checklist. Revised/Final Implementation plan will include analysis and recommendations of the following:

Products

  • Physical plant
  • Computer and telephony hardware specs and recommendation
  • Software specs and recommendation
  • Website scope and recommendation
  • CRM/ILM (email and voice templates, tool setup, auto actions etc.)
  • Call monitoring

People

  • Internet Department Structure
  • Projected departmental HR needs
  • Current staff retention
  • HR implementation recommendation (kit or premium)

Process

  • Pre install recommendations
  • Dealer synergy process training dates
  • Materials delivery date

Promotions

  • Lead source provider recommendations
  • VSEO recommendations
  • SEO  recommendations
  • Special Finance (if any) recommendations
  • Value package recommendations
  • SEM (if any) recommendations
  • Reputation management recommendations
  • Newsletter recommendations
  • Text, blogs and micro blog recommendations

Monthly Support Program

Dealer Synergy’s monthly support spans across all levels of the Internet Sales Department/Business Development Center. The program combines training, reporting and management with a focus on the following:

Services

  • Call monitoring+
  • Email and telephone mystery shopping
  • Assistance with Promotion Creation
  • Live AIM (Instant Message) support
  • Unlimited phone and email support
  • Ongoing HR support
  • ILM/CRM maintenance and support
  • Monthly Goal Setting

Training

    • Telephone process training
    • Quarterly onsite training
    • ILM/CRM Training

Department Reporting 

  • Monthly M&M (monitor & mystery) Report
  • Monthly IC (internet coordinator) Review
  • Monthly SEO Report
  • Monthly metrics analysis report
  • Monthly SWOT (strength, weakness, opportunity, & threat)analysis report based on your 4P’s
  • Quarterly Trend Reports
  • Quarterly 4P Review
  • Quarterly Website report