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Dealer Synergy is your turn-key advertising and marketing solution. We have more than 50 years of combined advertising and marketing experience. Dealer Synergy is an expert in conventional marketing as well as digital initiatives and we are your solution for call monitoring, phone training, mystery shops, and M&M reports.

Stay on Target with TelesynergyTM Call Monitoring 

Dealer Synergy’s TelesynergyTM Call Monitoring focuses on keeping your Internet Sales Department on track with the following services: 

• Call Monitoring
• Call Coaching/Training
• Call Reporting
• Email Mystery Shopping
• Phone Mystery Shopping

With our call monitoring package, Dealer Synergy analysts monitor inbound your inbound calls by customers.  Our analysts go over your coordinators performance, grading and commenting the call and  send a report to you.

Dealer Synergy Analysts provide ongoing phone process training for your coordinators via telephone, conference call and webinar. Keep your staff sharp and on process.

Included in our call monitoring package, Dealer Synergy's expert analysts conduct mystery shopping both inbound and outbound (as an internet lead response) posing as customers.  At the conclusion of the call, our analysts will go over your coordinators performance, pointing out areas for improvement, coaching and finally sending a scorecard. 

A monthly summary report of all of the monitored calls and mystery shopping calls for the month, it includes the scorecards for each call,  your department overall performance averages and our analysts’ insight.

Dealer Synergy combines techniques, insights, real world experiences, state of the art tools and current trends, research and data to coach your team for success. We work with Dealer Principals, General Managers, Sales Managers, Internet and BDC Directors and managers in addition to your front line staff of coordinators, internet sales specialist and sales people.